Refund Policy

Last Updated: January 2025

We stand behind the quality of our courses. If you're not satisfied, we offer a straightforward 30-day money-back guarantee.

30-Day Money-Back Guarantee

We want you to feel confident in your investment. That's why we offer a 30-day money-back guarantee on all course purchases. If you're not satisfied with the course content or feel it's not the right fit for you, you can request a full refund within 30 days of your purchase date.

Eligibility Requirements

To be eligible for a refund, you must:

  • Request your refund within 30 days of your original purchase date
  • Have completed at least the first 3 modules of the course
  • Have attempted the exercises and assignments
  • Provide brief feedback on why the course wasn't right for you

We require course engagement because we've found that students who give the methodology a genuine try almost always see value. The engagement requirement also helps us continuously improve our content.

How to Request a Refund

To request a refund:

  1. Send an email to hello@aypexai.com with the subject line "Refund Request"
  2. Include your name, email address used for purchase, and order number
  3. Let us know which modules you completed and why the course wasn't right for you

We aim to process all refund requests within 5-7 business days. Once approved, the refund will be issued to your original payment method and may take an additional 5-10 business days to appear on your statement.

Payment Plans

If you purchased a course on a payment plan and request a refund:

  • Within 30 days: We will refund any payments made and cancel future payments
  • After 30 days: You are responsible for completing the full payment plan. Refunds are not available after the 30-day guarantee period

Consulting Engagements

For separate consulting engagements that include one-on-one work:

  • Refund requests must be made before the first coaching session
  • If coaching has already begun, a prorated refund may be offered
  • Custom consulting work and personalized deliverables are non-refundable

Corporate and Team Purchases

Corporate and team purchases may have different refund terms as specified in your service agreement. Please contact us directly to discuss your specific situation.

Non-Refundable Items

The following are not eligible for refunds:

  • Requests made after the 30-day guarantee period
  • Purchases made during promotional periods marked as "final sale"
  • Coaching sessions that have already been delivered
  • Custom work or personalized deliverables

Account Access After Refund

Upon refund approval, your access to course materials, community, and resources will be revoked immediately. Any downloaded materials should be deleted per our Terms of Service.

Chargebacks

If you dispute a charge with your bank or credit card company instead of contacting us first, we reserve the right to deny future purchases and suspend your account. We encourage you to reach out to us directly - we're committed to resolving any issues fairly.

Questions?

If you have any questions about our refund policy or need to discuss your specific situation, please don't hesitate to contact us:

Email: hello@aypexai.com

We typically respond within 24-48 hours on business days.